A British man claimed in local media that he flew from London to London on British Airways (BA) in FebruaryCanadaDuring the Toronto flight, I was forced to sit on a seat that not only had no headrest but also had a 2.5 cm long bolster opening.

British local Kennedy News first reported the matter, Business Insider reported. The man’s name is Jonathan Yates, a heavy truck driver. He and his wife Sandra Craven began their journey by flying from London’s Heathrow Airport to Toronto, Canada in February. 50th Birthday Surprise Trip.

Yates and Craven reportedly paid £2,500 (about US$3,157) for a round-trip ticket, but when they boarded they discovered that their seats did not have headrests. From the photos provided by Yates it can be seen that there is only a protruding bolt where the head gasket should have been.

According to the report, Yates claimed that the flight attendant told him that because the flight was full, there was no way to change his seat, but he could choose to deplane or bolt from the first-class “cushion” . ,

Since this trip to Toronto and New York was a “once in a lifetime” vacation, Yates and Craven decided to stay on the plane, but had to sit sideways during the flight. “The whole flight was uncomfortable because the cushions were very thin.”, as if I was leaning back and I could still feel the bolster on my head. This is a major safety issue, if my head had hit the bolt, I would have got a cut.”

It was reported in the report that this time this was not the only problem faced by both of them. Craven said that despite ordering in advance, he only received a bread roll during the flight due to a lack of vegetarian options. On the return flight, Ye Si’s in-flight entertainment system malfunctioned for several hours and he couldn’t watch anything.

According to reports, after receiving the complaint emails, British Airways initially provided the two with a 50-pound voucher (about $63) to use on their next trip, and increased the amount after receiving contacts from reporters. of. But Yates said it was his first time flying with British Airways and he would not fly with them again in the future.

“We’re sorry for the customer’s experience and have contacted them to apologize and resolve the issue,” a BA spokesperson told Business Insider.

International(tagstotranslate) Canada