Chinese actor Liu Jin posted a video of breaking an Apple phone on the 17th. He claimed that his 13promax phone was faulty. Apple customer service believed that the phone was an “unauthorized modification” and required a repair fee of 6,960 yuan (approximately US$953). , Liu Jin refused the amendment. not accepted; Liu Jin said that Apple is “far ahead on the path of domineering, arrogant and rude” and declared that “from now on I will not buy any Apple products.”
Source: YouTube
Liu Jin also complained in the live broadcast room, saying that Apple maintenance fees are too expensive; Some netizens said that if there was a problem, they asked a third-party evaluation agency to authenticate it, but destroyed the evidence themselves, and then started a live broadcast on a certain platform to attract traffic and It became popular. Dislike.Some netizens said that the maintenance fee of 6,960 yuan is really expensive and enough to buy one.huaweiMate is 60 years old.
Observer.com reported that Liu Jin issued an article on the 18th in response to netizens’ questions. The mobile phone was purchased at an Apple authorized store on August 16, 2022 for 8,699 yuan. One year and 19 days later, on the morning of September 5, 2023, the phone screen suddenly went black and could not be turned on. This phone was released on Apple on September 6BeijingZidane Joy City Store Manager Apple EngineerSearchDue to hardware problem, the price to return to the factory for repair is reported to be 4,400 yuan.
On September 13, Apple informed Liu Jin by email in English that after testing at the Apple factory, it was determined that his phone was modified by a third party without authorization, and charged him 6,960 yuan. was taken. Liu Jin refused, and the phone was returned from the factory to Beijing. On September 17, Liu Jin received a defective Apple 13Pro Max.
Liu Jin denied “unauthorized modification and repair” and said he was willing to take legal responsibility for it. Liu Jin said that Apple customer service did not tell him where the modification was made, and asked Apple to provide a testing report, but he was told that it could not provide it.
After Liu Jin’s Weibo post was posted, many netizens shared their opinions, “The evaluation report issued by Apple’s after-sales service can be legally certified, and the report given is for private dismantling and repair. Could it be that other people are talking nonsense if it hasn’t been destroyed?” And “Is it possible that your so-called “Apple Authorized Store” is not actually a formal channel.” Some people also found that Liu Jin still uses the iPhone to post.
Liu Jin is known as the “Golden Supporting Actor” and won the Best Supporting Actor Award at the 6th Bali International Film Festival in 2016. His main works include: “Special Fugitive”, “Charlotte”, “Struggle of the Ants”, etc.
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