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All passengers stranded on Phu Quoc island return to Taiwan after losing their bags

During the Spring Festival, an incident involving travelers losing packets on Phu Quoc Island remained controversial. After the Taiwan government and industry came forward to coordinate, the 767 passengers were divided into 4 flights and returned to Taiwan on the 13th and 14th, respectively. Originally, Edge Travel (an American and Canadian international travel agency) did not pay for Bamboo Airways’ charter flight to Taiwan on the 14th. After coordination,vietnamBased on humanitarian considerations and to protect the rights and interests of Taiwanese passengers, Bamboo Airways finally decided to send aircraft to transport passengers back to Taiwan.

Taiwan Ministry of Transportationgo sightseeingThe department said 767 passengers returned to Taiwan on 4 flights, including 1 flight with 154 passengers on February 13 and 3 flights on February 14, totaling 613 passengers. Era Travel has paid for two Vietjet Air charter flights returning to Taiwan on the 14th, but the other Bamboo Airways charter flight has not been paid yet. After coordination between Era Travel and Bamboo Airways on the 13th, the flight will fly back to carry passengers as usual. Tower.

Lin Dajun: We will make this clear to passengers when they return to Taiwan

However, on the morning of the 13th, Lin Dajun, director of Times Tourism, still insisted that the electronic ticket numbers of all passengers had been obtained. He said that before leaving the group, he had made an agreement with Vietnam’s local agency, Winner International Travel Agency, to settle the payment on a monthly basis and the payment was to be paid before the 26th of this month. Winner International Travel Agency repeatedly spread rumors and threatened to charge guests a group fee, which was very bad. The entire truth will be clarified in a press conference after the passengers successfully arrive in Taiwan.

Zhang Zijia, general agent of Vietnam Bamboo Airways in Taiwan and president of King’s Travel Agency, said on the 13th that Lin Dajun said that the bank could not withdraw money during the Chinese New Year, so he could not make the payment as scheduled. I didn’t know how to allow the passengers to return to Taiwan, but for humanitarian reasons and to protect the rights of Taiwanese tourists and consumers, and finally decided to send a plane to take the passengers back to Taiwan.

The Tourism Administration of the Ministry of Transport stated that the dispute was due to accumulated tour fees payable by Times Travel to local travel agencies in Vietnam, resulting in some local travel agencies not accepting Taiwanese tourists. This time there were four ground pick-up agencies, and one of them issued an announcement charging passengers additional fees, which caused controversy and disrupted passengers’ itineraries. After coordination, both sides resumed the itinerary, but it was disrupted for a day or two, which affected the rights and interests of passengers.

The tourism department said it has asked the Quality Assurance Association to set up a task force and a dedicated window will handle all consumer disputes. The tourism department will also collect specific evidence insofar as Edge Travel has violated travel industry management regulations.

Taiwan(TagstoTranslate)Vietnam(T)Tourism

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